Terms and Conditions Content

RETURN POLICY
Last updated 28/08/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and, mail your return to the following address:
Please include your full address and contact details in the package. 
__________
Attn: Returns
Q21 Limited
16, Weston Road,
Congresbury.
Bristol
UK
BS49 5EB

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
Customer Services
Q21 Limited
enquiries@q21glacierwater.com

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
Customer Services
Q21 Limited
enquiries@q21glacierwater.com